FAQ
We offer complimentary worldwide shipping on all orders.
Collection Orders
Orders will be shipped within 3 business days (Monday to Friday, excluding holidays) after you place your order.
Bespoke Orders
Designs will be sent to you within 5 business days after you place your order. Following your approval and confirmation, it will take 14 business days for production before shipping out.
Standard Delivery Time
HK & Macau (local courier): 1-3 business daysRest of the World (Fedex/UPS/HK Post): 7-14 daysOrders will be shipped according to customer’s specified address. Rhapsody in Gold is not responsible for items delivered to the incorrect shipping address. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship.
Rhapsody in Gold is not responsible for any customs or import taxes as these charges are the sole responsibility of the recipient of the parcel. Delivery times are estimates only. There may be delays at customs.
Yes! As soon as your order is. shipped, you will receive a shipping confirmation email with your tracking information.
Yes we can offer expedited shipping at your own cost.
HK & Macau (local courier): 1-3 business days
Rest of the World (Fedex/UPS/HK Post): 2-3 days
We prioritize packing express orders but it may take 1-2 business days to process before it ships out. Please note that if you are in a remote area, it may take an extra few business days to arrive.
If you would like your order shipped faster, please send us an email at info@rhapsodyingold.net and we can provide various customized options for you.
Our jewellery is designed, made and packed (with love) directly from our studio in Hong Kong.
If you are unhappy with your order for any reason, we will accept returns on items that are unused and in original packaging within 14 days of receiving it. A full refund (excluding delivery costs) will be issued on the original form of payment. Initiate a return by emailing us on info@rhapsodyingold.net Customers are responsible for the shipping costs incurred to return item(s). All Shipping costs are non-refundable. Please note that all bespoke pieces are final sale.
Yes we offer digital gift cards. You can purchase it here
Our Jewellery comes in a vegan suede box with Cotton Ribbon.
If you’d like to include a gift note, please write it in the notes section at checkout. It will be handwritten exactly how it is entered, please make sure there are no errors and emojis used.
All our pieces are slowly and individually handcrafted in our small studio workshop in Hong Kong
We only work with 18k gold.
We use natural diamonds and gems sourced from responsible, accredited suppliers.
All Rhapsody in Gold pieces come with a one-year manufacturer’s warranty.
Any repairs or modifications made to your Rhapsody in Gold jewellery not performed by Rhapsody in Gold will void the warranty. This warranty covers manufacturing defects in material or workmanship but it does not cover neglect or abuse.
We have a repair service at our workshop in Hong Kong and in most cases can repair our Rhapsody in Gold jewellery to its original condition. Please email us on info@rhapsodyingold.net for repair process and enquiry. If it is not covered under warranty, an estimated cost for repair will be provided and confirmed upon physical assessment.
We offer a one time complimentary cleaning service at our store in Hong Kong. Simply email us at info@rhapsodyingold.net for an appointment.
Our signature chain necklaces and bracelets can be made in the below bespoke lengths;
Bracelets: Available up to 6.5” long
Necklaces: Available at 14”, 18”, 20” or 22” long
A bespoke fee is applicable depending on the request and unfortunately, we are unable to accommodate any bespoke requests outside of the above.
Please contact info@rhapsodyingold.net for a quote.