Shipping & Returns
At Rhapsody in Gold, every piece is a modern heirloom, crafted with intention and care. Because many of our pieces are made-to-order or bespoke, our timelines reflect the meticulous artistry required to ensure your jewelry lasts for generations.
Order Processing & Production
- Collection Orders: These pieces are typically dispatched within 3 to 7 business days (Monday to Friday, excluding holidays).
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Bespoke Orders:
- Design Phase: Once your order is placed, I will share your custom design drafts with you within 7 to 10 working days.
- Production Phase: After you have approved and confirmed the final design, please allow 2 to 3 weeks for our artisans to handcraft your piece in 18k solid gold before it is shipped.
Shipping & Delivery Estimates
We are pleased to offer Complimentary Worldwide Shipping on all orders above USD 384 (approx. HKD 3,000). For orders below this threshold, a flat rate will be calculated at checkout.
Once your item has been shipped, you will receive an email notification with a tracking number so you can follow its journey to you.
- Hong Kong & Macau: 1 to 3 business days (via SF Express).
- Rest of the World: 7 to 14 business days (via FedEx, UPS, or HK Post).
Please note: Delivery times are estimates only. Rhapsody in Gold is not responsible for delays at customs or for items delivered to an incorrect address provided by the customer.
Customs & Import Taxes
For our international community, please be aware that all customs duties and import taxes are the sole responsibility of the recipient. These charges are not included in the shipping fee and may be collected at the time of delivery.
Returns
If you are unhappy with your order for any reason, we will accept returns on items that are unused and in original packaging within 14 days of receiving it. A full refund (excluding delivery costs) will be issued on the original form of payment. Initiate a return by emailing us on info@rhapsodyingold.net Customers are responsible for the shipping costs incurred to return item(s). All Shipping costs are non-refundable. Please note that all bespoke pieces are final sale.